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Privacy Policy

Privacy Policy

Your privacy is important to GN ReSound. Our privacy commitment to you includes:

Under no circumstances will rent or sell information about individual visitors to our site to any party outside of GN ReSound.

GN ReSound respects the privacy of individuals visiting Personal information that an individual submits to us on a voluntary basis, including health and/or eCommerce profiles, mailing list subscription, and any other requests found on the website will be used for the purpose for which it was submitted. All personally identifiable information submitted helps us better shape the health care information, content or services we provide to meet the preferences of our audience. When you access our website, we may automatically collect technical data (e.g. type of internet browser and operating system used, domain name of the website from which you came, number of visits, average time spent on the site and pages viewed). Such information allows us to better assess which resources on our site are used more often and how we can help to meet the needs of our audiences.

Data protection

If you have questions or concerns in relation to data protection, you may contact:

Web site Disclaimer

This site may include educational information related to certain ailments, physical conditions and their treatment. Any such information should not and may not be used as a substitute for a medical diagnosis or treatment. You should seek the advice of your physician or other qualified health care provider prior to starting any treatment or if you have any questions related to your health, physical fitness or medical conditions. GN ReSound is not engaged in the provision or practice of medical, nursing, or health care advice or services. GN RESOUND DOES NOT WARRANT THE COMPLETENESS, CORRECTNESS, TIMELINESS, USEFULNESS OR ACCURACY OF ANY OF THE INFORMATION PROVIDED ON THIS SITE. It is your responsibility to verify all information before relying on it. This website may contain links to other websites operated by third parties other than GN ReSound. Such links are provided for your convenience only. GN ReSound disclaims any control over, relationship with, or endorsement of any third party sites that this site may contain links to. You are advised to use discretion and judgment in browsing and any sites related or linked to it. The Internet contains material which may be inappropriate or sexually explicit, may be offensive to you, or may contain inaccurate information which may violate copyright, libel or defamation laws. If you purchase merchandise or services from third parties or websites, GN ReSound is not a party to that transaction and has no liability or responsibility with respect to that transaction. NOTHING CONTAINED IN THIS SITE SHOULD BE CONSTRUED AS CONSTITUTING ANY PRODUCT WARRANTY OR AS EXPANDING OR OTHERWISE MODIFYING ANY PRODUCT WARRANTY. SEE YOUR HEARING AID DISPENSER FOR DETAILS REGARDING GN RESOUNDS LIMITED PRODUCT WARRANTY.GN ReSound cannot warrant or guarantee that any downloaded files from this site or from any site linked to it are free from error, viruses, or other destructive properties. You agree to assume all risk in downloading files or in retrieving any information from or any sites related or linked to it. You acknowledge that you have been advised that you should take all necessary steps to protect your computer and files from erasing, destruction, corruption or other malfunction.

Mobile application Terms of Use and Privacy

Terms of use

GN ReSound apps are intended to be used with GN ReSound wireless hearing instruments. GN ReSound apps send and receive signals from the GN ReSound wireless hearing instruments via selected mobile devices for which the apps have been developed. Notifications of application updates should not be disabled, and it is recommended that the user installs all updates to ensure that the application will function correctly and will be kept up to date. The application must only be used with GN ReSound devices for which it is intended. GN ReSound takes no responsibility if the application is used with other devices. Any and all liability arising directly or indirectly from the use of this application is hereby disclaimed. The information herein is provided "as is" and without any warranty expressed or implied. All direct, indirect, special, incidental, consequential or punitive damages arising from any use of this application or data contained herein is disclaimed and excluded.

Mobile application privacy statement

To help us provide you with an improved GN ReSound experience we are interested in basic information about how you use the mobile application. When sharing information with us on how you use the mobile application features we can learn about the capability of the mobile application and how we can improve and enhance future updates and product releases. Our mission is to employ the user behavior insights to further develop the user experience of our future mobile applications.

Types of collected information

GN ReSound collect information by analyzing how the application features are used in general. This could be information about how extensively a feature is used and when the feature is typically activated.

We collect data across all the application users together and so we do not track and analyze your individual application behavior.

In other words the information we collect is aggregated, non-personally, identifiable data across all the active application users. For example we can tell if the volume bar is used by a majority of all users but we are not tracking your individual use of the volume bar.

GN ReSound collect the following type of information:

  • Application feature information
    We may collect information about the services in use and how they are being used. In practice this could be information about features that are used, how often they are used and for how long time they are being used.
  • Device type information
    We may collect generic device-specific information such as the type of mobile device and mobile operating system.
  • Technical log information
    When you use GN ReSound applications we may automatically collect and store certain technical information in server logs. This may include:
    • Details of how the applications are used.
    • Internet protocol.
    • Device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL.
  • Location information
    When the location and GPS enabled services are in use, we may collect information that show the countries and locations, where the application is being used.
    As all the data is collected across all application users we are not able to determine your current or previous location.

How we use your application information

The collected application usage data is an important part of ensuring that we always provide, maintain, protect and improve the services, GN ReSound offers. Further, it enables us to identify the need to improve existing functionality and develop new applications. The information collected across the GN ReSound applications will not be used for other purposes without asking for your permission first.

As stated the data collection happens across all mobile application users and hence we cannot track the user independently. Furthermore the application data is kept confidential meaning that only employees involved in the product development will have access to the data in detail.

GN ReSound processes the application information on our main servers. These may be located on an international server outside the country where you live. We have take high security precautions for our storage of application data.

In some instances, GN ReSound may use external data collection services, which mean that we might make use of non-GN ReSound owned servers for storage of application data. The information will still be kept confidential.

Clarity and Transparency

It is GN ReSound’s wish to make you feel confident and informed when using our applications. Whenever you use our services, we aim to provide you with insight into your application information. We aim to retain any information collected only for as long as you use our applications and for a minimum and reasonable period of time thereafter.

You can stop all collection of information by the application easily by uninstalling the application. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network.

Information share

GN ReSound does not share tracked application information with companies, organizations and individuals outside of GN ReSound unless we have obtained your consent to do so. GN ReSound can commission our affiliates or other trusted businesses or persons to process the application data for us. This will always be based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures.

We may share aggregated information publicly and with companies, organizations or individuals outside of GN ReSound or with our partners, which could be publishers, advertisers or connected sites. For example, we may share information publicly to display trends about the general use of our applications.

If GN ReSound is involved in a merger, acquisition or asset sale, we will continue to ensure the confidentiality of the mobile application information and give affected users notice before information is transferred or becomes subject to a different privacy policy.

Information security 

GN ReSound is very observant of protecting GN ReSound and our users from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. In particular:

We often encrypt data communication using SSL.
We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems.
We restrict access to mobile application information to GN ReSound employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.


Our Privacy Policy may change from time to time, however our aim is never to reduce your rights under this Privacy Policy without your explicit consent. We will post any privacy policy changes on the GN ReSound Smart™ app webpage and notify you by updating this privacy policy as part of a general application update.